Remote Monitoring and Management (RMM) tool is essential for Managed IT Service Providers (MSPs), allowing proactive and reactive monitoring of client endpoints, networks, computers, and infrastructure. RMM is commercially licensed software. MSP installs RMM agents on customers' every workstation, laptop, and server. For example, If a customer has fifty computers and five servers. MSP pays for 55 RMM licenses on a monthly billing cycle to the RMM vendor on behalf of his client. One RMM agent license combined with a vulnerability management tool can cost them approximately $10 - $15 monthly per desktop and server.
After installing the RMM software tool on customers’ devices, they start reporting on the MSP monitoring portal in the cloud. RMM agent reports its health status on the MSP monitoring portal every 5 seconds. Typical RMM functions for remote monitoring, configuration, alerting, and reporting, are also used to connect to computer devices to perform troubleshooting, maintenance, and administrative tasks. It enables technical issues to be resolved without IT staff on-site for tech support. The software monitors systems and performs diagnostics remotely. Compatible with Windows, MacOS, Chrome-OS, Linux/Unix operating systems. RMM is simple for techs to provide remote support to almost any customer who needs it using robust security, including AES-256 session encryption and two-factor authentication for IT Support Engineer to connect. Our RMM tool is interfaced with vulnerability detection and management software to quickly deal with vulnerabilities to protect the infrastructure from cyber attacks.
Another massive benefit of NexisOps (RMM Tool) is that you can also get our Third Wall plugin. What is Third Wall? A powerful plugin to help you stop malware, ransomware, hackers, and data thieves that somehow get past everyone's firewall and antivirus. With over 70 features, it makes it easy to lock down the most vulnerable elements of the environment, from end users to heavily-attacked protocols.
Most companies need some form of monitoring of their infrastructure. As the company grows the need arises for a greater control over the layer that underlies all the processes and systems of the organization. Proactive monitoring enables the anticipation of problems, taking the actions at the very moment in which they occur. For this type of monitoring, we work in two ways: 8×5 or 24×7. In this case, there is no better or worse option, because it all depends on how the IT operation works.
8×5 monitoring is best suited for most organizations, because it covers the entire business day. It is suitable for IT staff who do not work in the on-call arrangements. Coverage of off-hours schedule is made using alerts for business-critical elements. These alerts can be anything from an email to an SMS or even a connection with automatic message to the person responsible for the area. In addition to defining the person in charge for each system or infrastructure, it is possible to create catalogs, with the information of the affected users. When conducted properly, this type of monitoring allows a high operational efficiency, optimizing physical resources and people.
24×7 monitoring is most appropriate for organizations in which the IT infrastructure is extremely critical to the business and any downtime may mean the loss of revenue. Generally the industrial sector demands this type of monitoring, because any downtime generates decrease in production and can cause a great damage to the equipment. Companies that provide NOC service also use this kind of service because it is vital to ensure the availability of an IT operation.